te777 Privacy
Policy

1 Who We Are

te777 is an online casino and sports betting platform operating at te777.io, specifically designed for the Bangladesh market. We provide a range of gaming services including live casino games, slot games, and cricket betting to players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

As the operator of te777.io, we are the data controller responsible for your personal information. This means we determine the purposes and means by which your personal data is processed. For any privacy-related queries, you may contact us via our 24/7 live support channel or by writing to our support team at the contact address provided in Section 12 of this policy.

This Privacy Policy applies to all data collected through the te777 website, any mobile-optimised versions thereof, and all associated support and communication channels. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which are incorporated by reference.

2 Data We Collect

2.1 Registration Data

When you create a te777 account, we collect the following personal information as part of the registration process:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including division, district, and upazila within Bangladesh)
• Email address
• Mobile phone number (used for SMS-based two-factor authentication)
• Preferred username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance programme, we may request the following documents before processing withdrawals or in response to account review triggers:

• Government-issued photographic identification (National ID card, passport, or driving licence)
• Proof of current residential address (utility bill or bank statement issued within 90 days)
• Source of funds documentation in cases where transaction volumes trigger enhanced due diligence

2.3 Payment & Transaction Data

To facilitate deposits and withdrawals in Bangladeshi Taka (BDT), te777 processes the following payment-related data:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Mobile wallet number or bank account identifier (stored as a tokenised reference only)
• Transaction amounts, timestamps, and reference numbers
• Deposit and withdrawal history associated with your account

2.4 Gaming Activity Data

As part of operating a fair and secure gaming environment, te777 records the following gameplay-related data:

• Games played, bets placed, outcomes, and session durations
• Bonus claims, wagering progress, and promotional interactions
• Sports betting selections, including cricket markets (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures)
• Responsible gaming tool usage (deposit limits, self-exclusion requests, session reminders)

2.5 Technical & Device Data

When you access te777, our servers and analytics tools automatically collect certain technical information:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Session timestamps, page views, and navigation paths within the platform
• Referral source (the URL or channel that directed you to te777.io)

2.6 Communications Data

When you contact te777's support team via live chat, email, or any other channel, we retain records of those communications — including the content of your messages and our responses — for quality assurance, dispute resolution, and compliance purposes.

Data Category	Examples	Collected At
Registration	Name, DOB, address, email, phone	Account sign-up
KYC / Identity	National ID, passport, utility bill	Verification request / withdrawal
Payment	bKash/Nagad reference, BDT amounts	Deposit / withdrawal events
Gaming Activity	Bets, outcomes, session length	During platform use
Technical	IP address, device type, browser	Every platform visit
Communications	Live chat logs, email threads	Support interactions

3 How We Use Your Data

te777 processes personal data only for defined, legitimate purposes. We do not use your data for any purpose not listed below without obtaining your separate consent. The primary purposes for which we process your personal data are:

• Account Management: Creating, maintaining, and administering your te777 player account, including authentication, password resets, and account settings.
• Identity Verification: Confirming your age (21+), identity, and address as required by our KYC programme to prevent fraud and underage gambling.
• Payment Processing: Facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; preventing payment fraud; maintaining accurate financial records.
• Gaming Services: Delivering the te777 game library, processing bets, calculating outcomes, applying bonuses, and operating cricket betting markets including BPL, IPL, and T20 World Cup.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling patterns; administering self-exclusion, deposit limits, loss limits, and cooling-off tools; contacting players who may need support.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, collusion, and other prohibited conduct outlined in our Terms & Conditions.
• Customer Support: Responding to enquiries, resolving disputes, processing complaints, and maintaining support communication records.
• Legal Compliance: Meeting obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws and regulations.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience for Bangladeshi players.
• Promotional Communications: Sending you information about bonuses, seasonal promotions (Eid, Pohela Boishakh, BPL season), and platform updates — only where you have not opted out of such communications.

4 Legal Basis for Processing

te777 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and te777 — including account creation, game delivery, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML verification, record-keeping requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing necessary for te777's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Where we rely on consent (for example, for certain marketing communications), you may withdraw that consent at any time by contacting support or adjusting your account notification settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Data Sharing & Third Parties

5.1 Game Providers

To deliver the te777 game library, we share session data with our certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the technical data necessary to operate their games (such as player session tokens and bet amounts) and are contractually bound to process this data solely for the purpose of delivering gaming services to te777.

5.2 Payment Processors

To process BDT deposits and withdrawals, we share the minimum necessary payment data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each payment partner operates under its own privacy and security policies. te777 retains only tokenised references to payment accounts and does not store full wallet credentials or bank account passwords.

5.3 Identity Verification Services

te777 may use third-party identity verification services to assist with KYC checks. Any such provider is engaged under a strict data processing agreement and is authorised to process your identity documents solely for the purpose of identity verification on te777's behalf.

5.4 Legal & Regulatory Authorities

te777 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or legal obligation. We will disclose only the minimum data required by the specific legal request and will notify you where legally permitted to do so.

5.5 No Data Sales

te777 will never sell, rent, lease, or trade your personal data to any third party for commercial, advertising, or marketing purposes. This commitment is absolute and unconditional.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit te777.io. They allow the platform to recognise your device, remember your preferences, and collect analytical information about how the site is used. te777 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

6.2 Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Login session, account authentication, security tokens	No — required for platform function
Functional	Language preference, display settings, game history	Yes — via browser settings
Analytical	Anonymised page views, session duration, navigation paths	Yes — via browser settings
Security	Fraud detection, bot prevention, suspicious activity monitoring	No — required for account security

You can control cookie behaviour through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the te777 platform, including your ability to log in and play games.

7 Data Retention

te777 retains personal data only for as long as is necessary for the purposes described in this policy or as required by applicable law. Our standard data retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years following account closure.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Gaming Activity Logs: Retained for three (3) years from the date of the relevant gaming session.
• Support Communications: Retained for three (3) years from the date of the last communication in a given support thread.
• Technical/Device Data: Anonymised after twelve (12) months and retained in aggregated form for analytical purposes only.

Upon the expiry of the applicable retention period, te777 will securely delete or irreversibly anonymise your personal data in accordance with our internal data destruction protocols.

8 Data Security

te777 takes the security of your personal data extremely seriously. We implement a comprehensive range of technical and organisational security measures designed to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and te777's servers is encrypted using industry-standard TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored in te777's databases is encrypted at rest using AES-256 encryption.
• SMS Two-Factor Authentication (2FA): All te777 accounts support SMS-based 2FA. We strongly recommend all players enable this feature to prevent unauthorised account access.
• Access Controls: Access to personal data within te777's internal systems is restricted to authorised personnel on a strict need-to-know basis, governed by role-based access controls.
• Regular Security Audits: te777's platform undergoes regular penetration testing and security audits carried out by qualified independent security professionals.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, te777 will notify affected players without undue delay.

While te777 employs robust security measures, no system can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your own device and account credentials. Never share your te777 password or OTP codes with anyone, including te777 support staff who will never ask for your password.

9 Your Rights

As a te777 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or the email address in Section 12. We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data te777 holds about you, including your account data, transaction history, and gaming records.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (for example, AML record-keeping requirements may prevent full erasure).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.
• Right to Restrict Processing: You have the right to request that te777 restricts the processing of your personal data in certain circumstances, for example while a correction request is being verified.
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that certain rights may be limited where te777 is required by law to retain or process your data — for example, KYC and transaction records are subject to mandatory retention periods under AML regulations. We will always explain the reason where we are unable to fulfil a data rights request in full.

10 Children's Privacy

te777 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Our registration process includes mandatory age verification, and all accounts are subject to KYC review that confirms the account holder's age.

If te777 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the account, void any associated balance, permanently close the account, and securely delete all associated personal data to the extent permitted by our legal obligations. If you have reason to believe that a minor has registered on te777, please notify us immediately via live chat so we can investigate and act without delay.

11 Policy Updates

te777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide at least fourteen (14) days' advance notice via email to your registered address and via a prominent notice on te777.io.

For minor updates that do not materially affect your rights (such as formatting corrections or clarifications that do not change the substance of the policy), we may update the policy without prior notice, though the "Last Updated" date at the top of this document will always reflect when the most recent change was made.

Your continued use of te777 following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updated version of this policy, you must stop using the platform and close your account before the effective date of the change.

Archived versions of previous Privacy Policies are available on request from our support team. This allows you to compare current practices with those in effect at any prior date.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or te777's data processing practices, please contact our Data Support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the te777.io platform. Support is provided in English. Response time is typically under 2 minutes.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all email enquiries within 24 hours.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

When contacting us regarding a data rights request, please include your full registered name, account username, and a description of the specific right you wish to exercise. This will allow us to locate your account and process your request within the 30-day response window.